Return Policy for Items Drop-Shipped from Printful
At GraphicTees.biz, we are deeply committed to ensuring your satisfaction with your purchases. Our return policy is designed to be fair and transparent, addressing various scenarios:
1. Misprinted, Damaged, or Defective Items
- If you receive an item with misprints, damage, or defects, please contact us within 28 days of receiving the item. You can reach out through our website’s contact form or via email at mitch@graphictees.biz.
- We will promptly initiate the replacement process to ensure you receive a flawless product.
2. Lost in Transit
- In the unfortunate event that your package is lost in transit, we request that you notify us within 28 days of the estimated delivery date.
- We will work diligently to locate your order or provide an appropriate resolution to ensure your satisfaction.
3. Incorrect Address
- If an item is shipped to the wrong address due to a customer’s error, please reach out to us as soon as you realize the mistake.
- While a free replacement may not always be feasible in such cases, we are committed to assisting you to the best of our abilities.
4. Unclaimed Items
- Items that are returned to the Printful facility and remain unclaimed are not eligible for return or refund.
- If this situation occurs, please contact us, and we will explore options for you to reorder the product at a reduced price.
5. Order Errors or Dissatisfaction
- If you’ve made an error in your order, received the wrong size, or are not satisfied with your purchase for any reason, please don’t hesitate to get in touch.
- We do not offer returns or refunds for items ordered in error, wrong size, or dissatisfaction. However, we will do our utmost to rectify the situation by offering you a new item at a reduced rate or providing a substantial discount to help remedy the situation.
Your satisfaction is of paramount importance to us at GraphicTees.biz. Our dedicated team is here to assist you throughout the return process. Please feel free to contact us with any inquiries or concerns, and we will work diligently to address them to your satisfaction.
Thank you for choosing GraphicTees.biz for your unique graphic tee needs.